Shipping and Returns

Delivery Times

We are committed to doing everything possible to deliver your order as quickly as possible. Ordered products are delivered to the address you provided, either by KUEHNE + NAGEL for bulky items and/or items weighing more than 30 kg, or by GLS, FEDEX, or LA POSTE for parcels weighing up to 30 kg.

The estimated delivery time is 4–5 business days for standard parcels and may take up to 8–19 days for more distant destinations. Small items are generally delivered within 48–72 hours by LA POSTE, starting from the validation of your order.

Note:

• Allow an additional 2 days on average for deliveries to Corsica, Luxembourg, and Belgium.
• Allow an additional 5 days on average for customs clearance for deliveries within Europe.

Delivery by Carrier

To minimize the number of delivery attempts when the recipient is unavailable, we make every effort to ensure that you are contacted by telephone the day before delivery so that you can arrange an appointment with the delivery driver and specify a half-day delivery window.

If, despite these precautions, the delivery driver arrives while you are absent, a delivery notice will be left in your mailbox. You will then need to contact the carrier using the contact details provided (telephone number and shipment reference) to arrange a new delivery date.

Delivery by KUEHNE + NAGEL

For items shipped by this carrier, a tracking link is provided so that you can monitor the progress of your shipment.

Delivery of Your Parcel

We pay particular attention to the delivery of your parcels. Our logistics department is fully familiar with the various delivery procedures and will inform you of the applicable delivery conditions.

Of course, we can adapt to your requirements, including specific delivery arrangements, gift deliveries, exact delivery dates, etc. Subject to our possibilities, we will do our best to meet your expectations.

Ordered products are delivered to the address you provided either by KUEHNE + NAGEL for bulky items and/or items weighing more than 30 kg, or by GLS, FEDEX, or LA POSTE for small accessories.

Delivery refers to the transportation of the ordered product(s) from our warehouse to your home. Depending on the products ordered, you may receive your order in several shipments depending on supplier availability.

Please note that delivery is not necessarily by appointment. We use different carriers depending on the region, and most of them will contact you the day before the expected delivery date to arrange an appointment.

If you are absent from your home at the time of delivery, a delivery notice will be left in your mailbox with the carrier's contact details so that you can contact them and arrange a new delivery appointment. The new delivery appointment will not be charged to you.

IMPORTANT Rules to Follow When Receiving Your Goods

You MUST check the condition of the goods in the presence of the delivery driver.

Report any damage or irregularities on the delivery receipt and clearly note them on the transport document.

Any reservations must be precise and detailed, describing the condition of the packaging and the goods. You should also indicate the product reference and the exact reason for the reservation.

A general statement such as "subject to unpacking" has no legal value.

IMPORTANT:

ANY CLAIM NOT MENTIONED ON THE CARRIER'S DELIVERY RECEIPT CANNOT BE TAKEN INTO ACCOUNT.

Shipping Costs

Shipping costs apply only to deliveries within Metropolitan France.

For deliveries to Europe, Switzerland, French overseas territories (DOM-TOM), or other destinations, please contact us for a shipping quotation.

In all cases, please remember to provide a telephone number where you can be reached during the day (mobile or business number).

Product Returns

Would you like to return a product?

In the event of an exchange request, you must download and send us a return form together with your purchase invoice. Otherwise, the returned parcel will be refused.

The return form will specify the return address, instructions, and the return number that must be displayed on your parcel for processing.

In the event of exercising your right of withdrawal, we undertake to exchange products that do not correspond to your order within 14 days.

⚠️ The return shipping costs are the responsibility of the customer, as are the costs of reshipping the replacement product.

Incorrect Purchase (Customer Error)

If an order error is made by the customer (wrong product selected, compatibility not checked, etc.), the cost of returning the goods remains the customer's responsibility, as well as the shipping costs associated with sending the correct product.

Furthermore, if you purchased a product but decide to cancel your purchase after receiving it—for reasons of compatibility, a change of vehicle, or any other reason exclusively related to customer error—we can offer you the possibility of exchanging it for a similar product compatible with your new vehicle, or receiving a credit note/store credit valid for a future order.

Precautions to Take When Receiving Your Parcel

When your parcel is delivered, you must check two things before signing the delivery receipt:

1. That the parcel corresponds to the information shown on the delivery note (or invoice) and to what you ordered.
2. If you have any doubts, do not hesitate to contact us for verification while the carrier is present. If the parcel does not correspond to your order, refuse delivery.

We will carry out the necessary checks and arrange a new delivery a few days later, provided that the parcel is in good condition.

If you notice damaged packaging, a crushed parcel, an opened parcel, or anything else that appears problematic, make specific and detailed reservations on the delivery document that the carrier asks you to sign.

Please note that simply writing "subject to unpacking" has no legal value. You must specify the exact reason for the reservation, such as:

• "Parcel damaged"
• "Parcel opened"
• "Carton crushed"
• "Packaging torn"

Without reservations being recorded on the delivery receipt, it may not be possible to accept your subsequent claim.

If you have not found the answer to your question, you can contact us Monday to Friday from 9:00 AM to 12:30 PM and from 2:00 PM to 6:00 PM at 04 67 17 93 68, or by email at info@suv4x4custom.com.

We undertake to respond to your request within 48 hours, or by mail at:

SUV 4×4 CUSTOM
127 Rue Louis Bleriot – Parc Marcel Dassault
34430 Saint Jean de Vedas
France